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Clinical Support Specialist (USA)

Overview

The Clinical Support Specialist (CSS) is responsible for training new users on the use of the TheraSmile® automated oral care system by Mavrik. This position plays a crucial role in the initial start-up and immersion of each new customer into the TheraSmile system. The CSS is considered a super user with an in-depth understanding of how to use the Mavrik TheraSmile system and its applications, as well as possesses excellent communication and teaching skills. Ideally, the CSS would possess a broad understanding of how dental practices operate, from front office to the patient experience, and therefore can effectively communicate and properly educate the dental office staff on how to integrate the TheraSmile system into the daily practice routine.

Key Responsibilities

  • Fully learn and understand the features and functionality of the TheraSmile system such that features and functionality may be competently demonstrated, as well as taught and easily understood using applicable dental terminology
  • Professionally and effectively represent the Mavrik value proposition during customer interactions for the purpose of supporting the Mavrik customer sales funnel process
  • Contribute to the ongoing effort to improve training materials and programs designed to enhance the learning experience of new customers
  • Contribute to the ongoing development and improvements of the TheraSmile system User Manual and associated Instructions for Use (IFU)
  • Adhere to approved training materials and documents when training or instructing customers
  • Maintain medical device directive compliance in all customer interactions and communications
  • Successfully explain the benefits of the TheraSmile system over competitive products or systems
  • Guide customers through the Mavrik formal certification program with all applicable documentation
  • Post-install, continue to be a resource for customers that have procedure-related questions and collaborate with sales personnel as needed
  • Collect customer feedback as necessary to assist with the improvement of products and processes
  • Formally submit complaint reports for any product or system malfunctions or defects
  • If necessary, attend trade shows to promote product and demonstrate its use to interested or potential customers
  • Comply with company procedures, policies and HIPPA regulations

Requirements

  • The ability to guide and correct users in training in a supportive, non-intimidating manner
  • Excellent interpersonal and proven teaching skills
  • Excellent written and oral communication skills
  • Excellent time management and organization skills
  • Able to identify problems and develop good solutions
  • Able to professionally work with different personalities in a public setting
  • Able to share constructive feedback and present ideas or disagreements in a professional manner that is consistent and familiar to the dental practitioner customer

Preferred Skills & Experience

  • Associate of Applied Science, Dental Hygiene or Dental Assistant certification required
  • Bachelor's in medical or life sciences desirable
  • Registered Dental Hygienist or Registered Dental Assistant experience desirable
  • 5 years minimum related work experience
  • Authorized to work in the United States

Physical Requirements

  • Able to lift 50 lbs

Work Schedule

  • Able to work inside the office and in the field as needed
  • Able to travel as required

Reports to: Head of US Operations

Location: Orange County, CALIFORNIA, US

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